Say this first: Ambulance, please.
In Japan, the emergency number 119 is used for both ambulance and fire services. Therefore, the first thing you should do is to clearly indicate that you need an ambulance. The operator may not speak fluent English, so it is best to
- speak slowly,
- use simple words,
- and focus on key phrases rather than full sentences.
When calling 119 in Japan, you will be asked whether you need an ambulance or fire services. There is no need to give a detailed explanation.
Saying “Ambulance, please” is enough.
If the operator cannot understand the word “ambulance”, repeat simple keywords such as “hospital,” “medical,” or “doctor.”
The key point is to make it clear that you need an ambulance rather than fire services. You do not need to describe your symptoms in detail.
Say where you are
Once the operator understands that you need an ambulance, he or she may ask you where you are.
You do not need to provide a full address in Japanese.
Instead, start by clearly stating your location using simple words.
For example, say “I am at a hotel,” “I am at a train station,” or “I am at an airport.” Just saying “hotel,” “train station,” or “airport” is also acceptable. Just speaking slowly and using short phrases is usually sufficient.
If possible, add a nearby landmark, such as a station name or a well-known place. It is helpful to remember the name of your hotel or major tourist spots.
Language support during emergency calls
In Japan, interpretation services or multilingual voice translation tools may be used during the call. If such support is available, you may be able to explain your symptoms freely in English. However, availability varies by location and situation.
If language support is not available, simple keywords are enough.
For example, say “ambulance, please,” “hotel,” and “come here.”